Our Consulting Agreement

01 Scope of Services

Franchly provides business consulting, franchise advisory, and mentoring services as agreed and outlined in the associated proposal and/or invoice, together with the Business Growth Academy training courses described in Section 2 below.

• Services are delivered based on professional expertise.
• Outcomes, performance, and revenue growth are not guaranteed.
• The Client retains full responsibility for business decisions and implementation.

02 Business Growth Academy

Franchly's Business Growth Academy provides leadership, management, sales, presentation, customer service and team-development training courses, designed and delivered directly by the Franchly team — either on-site at the Client's premises or remotely via video call, as agreed and outlined in the associated proposal and/or invoice.

• Course format (on-site or remote), dates, group size, and any specific content focus are agreed with the Client in advance of booking.
• Outcomes, performance, and behaviour change are not guaranteed.
• The Client retains full responsibility for implementing the skills and approaches covered in training.
• Where a course is delivered on-site, reasonable travel expenses may apply and will be agreed with the Client in advance.
• Cancellations, rescheduling, and refunds for Academy courses are handled in line with Sections 7 and 8 below.

03 Fees & Payment Terms

• All fees are outlined in the associated invoice.
• Payment is due on receipt unless otherwise agreed in writing.
• Franchly reserves the right to suspend services if payment is overdue.
• Late payments may incur interest in line with UK legislation.

04 Confidentiality Agreement (NDA)

Our standard Starter, Growth and Growth Clarity Session coaching engagements are covered by the confidentiality terms in Section 4 below, so you can get started straight after your discovery call — no extra paperwork required.

For bespoke, multi-site or workshop facilitation engagements where more detailed or commercially sensitive information is likely to be shared, we may ask both parties to sign a Mutual Non-Disclosure Agreement (NDA) before work begins. We'll always tell you upfront on your discovery call if this applies to your engagement.

• Where used, the NDA protects confidential information shared during the engagement.
• Where an NDA is required, no work begins until it has been signed by both parties.
• Where used, the NDA forms an integral part of this Agreement.

05 Confidentiality

Both parties agree to maintain strict confidentiality regarding any information shared throughout the engagement.

• No disclosure to third parties without written consent.
• Applies to all discussions, materials, strategies, and data.
• Survives termination of this Agreement.

06 Intellectual Property

• All frameworks, materials, systems, and methodologies remain the property of Franchly.
• The Client is granted a limited, non-transferable licence for internal use only.
• No copying, distribution, or commercialisation without written consent.

07 Cancellations & Rescheduling

• Minimum 48 hours' notice required for rescheduling.
• Late cancellations may result in forfeited sessions.
• Franchly reserves the right to reschedule when necessary.

08 Refund Policy

The Growth Clarity Session is covered by the specific guarantee set out on our Services page: if you don't leave the session with at least one action worth more than the session fee, we'll refund you in full. Outside of that guarantee, our general policy is:

• Monthly coaching fees are non-refundable once a session has been delivered for that billing period.
• Full fees remain payable for services already delivered.
• No refunds for change of circumstances or perceived value, other than where a specific guarantee applies.

09 Client Responsibilities

The Client agrees to:

• Engage fully with sessions and agreed actions.
• Provide accurate and complete information.
• Take responsibility for implementation and outcomes.

10 Limitation of Liability

• Liability is limited to fees paid within the previous three months.
• Franchly is not liable for indirect or consequential loss.
• No legal, financial, or tax advice is provided.

11 Term & Termination

• This Agreement remains valid for the duration of the engagement.
• Either party may terminate with written notice.
• Outstanding payments remain payable upon termination.

12 Governing Law

This Agreement is governed by the laws of England and Wales.

A copy of the full signed Consulting Agreement, and a Mutual NDA where one applies to your engagement, is provided directly to clients ahead of any work starting. If you have any questions about these terms, please get in touch.

13 Company Information

Franchly is a trading name of U.D General Services Limited, Company Number 15463130.