Your data, handled properly.

01 What We Collect

We only collect what we need to respond to you and deliver our services:

• Contact details you give us — name, email, phone number, business name.
• Information you share on a discovery call or in a Business Diagnostic submission.
• Basic technical data collected automatically, such as pages visited and general location, via analytics.

02 How We Use It

• To respond to enquiries and book discovery calls.
• To deliver coaching, diagnostic, and consultancy services under our Consulting Agreement.
• To send relevant follow-ups about services you've asked about.
• To understand how visitors use our website, so we can improve it.

03 Our Legal Basis

• Consent — when you submit an enquiry form or book a call.
• Contract — when we deliver services you've engaged us for.
• Legitimate interest — for basic website analytics and service improvement.

04 Sharing Your Data

We do not sell your data. We only share it with trusted third parties who help us run the business — for example, email and form-handling providers, or analytics tools — and only to the extent needed for them to do that job. Any such provider is required to handle your data securely and in line with this policy.

05 Cookies & Analytics

Our website uses analytics cookies to understand how visitors use the site (e.g. Google Analytics). These do not identify you personally. You can control or block cookies through your browser settings at any time.

06 How Long We Keep It

We keep personal data only for as long as necessary to fulfil the purposes described above, or as required by law — for example, financial records are typically kept for six years in line with UK tax requirements. Enquiry details from people who don't go on to become clients are deleted after a reasonable period of inactivity.

07 Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data, where applicable.
• Object to or restrict certain processing.
• Withdraw consent at any time, where consent is our legal basis.

To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO).

08 Keeping It Secure

We use reasonable technical and organisational measures to protect the personal data we hold, including restricting access to those who need it to do their job. No online system is 100% secure, but we take proportionate steps to reduce risk.

09 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

• Email: franchly@outlook.com
• Phone: 07342 202 408

This policy may be updated from time to time to reflect changes in our practices or legal requirements. Please check back periodically.